Delivery updates: Message from the retailer (Boots)

Due to an increase in orders our usual delivery times have been extended. We’re working hard to reduce the lead times and will text you if your package is due to be late.

When you place an order, the next available time for home delivery or to collect from store will be shown at the checkout.

Home delivery is now free when you spend £30 or more and we encourage you to use this service where you can.

Thank you for understanding.

Updated: 30th March 2020

Where can I buy Botanics products?

Botanics products are sold in the following regions and retailers:

• UK: Boots stores nationwide and online at
• USA:
• Selected Walgreens stores and online at
• Selected Target stores and online at
• Selected Ulta stores and online at
• Thailand: Selected Boots stores and online at
• Chile: Selected Farmacias Ahumada stores
• Mexico: Selected Farmacias Benavides stores
• Norway: Selected Boots Apotek stores
• Netherlands: Selected Boots Apotek stores
• The Gulf: Selected Boots stores
• South Korea: Selected Emart stores

Are plant extracts really that effective?

All products in the Botanics’ range are tested for efficacy* to prove pack claims. Our scientific partnership with leading Botanists ensures that the extracts chosen are of the quality expected, contain the correct compounds and are of the right levels to deliver the claims and benefits.

* Efficacy: the ability to produce a desired or intended result.

Are Botanics products organic?

Botanics is a brand inspired by nature and within this we have the Organic range for customers wanting these type of products.


Are Botanics products in the Organic Range 100% organic?

There are two products within the Organic Range which are 100% Organic. The Botanics Rosewater Toning Spritz and Botanics Facial Oil.

The rest of our Organic franchise have a minimum of 80% Organic ingredients.

What is the difference between organic and natural?

Organic materials are produced in a way that minimises impact on the environment and maximises the essential nature of the source. Plants are grown with controlled use of a limited number of pesticides and fertilisers, using natural ones where possible. Post cultivation, materials are processed to the minimum extent necessary to their intended purpose, using traditional techniques where possible.

Natural ingredients are cosmetic ingredients obtained only from plants, animals, microbiological, or mineral origin. Natural materials occur in nature, but unlike organic ones are not necessarily manufactured and handled in accordance with the methods above.

Where does Botanics source their plant extracts from?

Botanics works with world leading Botanists to source extracts that are, powerful, efficient and sustainably sourced. Below are details of each range and its key extract.

• All Bright – Hibiscus: the flowers are sustainably sourced from Africa

• Organic – Rosehip: Harvested from organic, cultivated crops high up in the Andes, Chile

• Hydration Burst – Clary Sage: Sustainably sourced in North Eastern Spain

• Shine Away – Willowbark: Harvested from the cultivated Black Willow tree grown in the Eastern Part of North America

• Radiant Youth – Ginkgo: Harvested from cultivated trees in Northern China’s Mu Shan Reserve

• Triple Age Renewal – Purple Orchid: Grown in Belgium, the extract is obtained using a method that protects endangered species

• Mediterranean Eden – Orange Blossom: Distilled from petals that grow on orange trees in Southern France

Are Botanics products suitable for people with nut allergies?

Some Botanics products may contain Almond Oil, however this will be clearly marked on the packaging. We cannot guarantee that our products have not come into contact with nuts they are not manufactured in a nut free factory. As allergies vary from person to person we recommend that customers speak to their General Practitioner (GP) first if they have any concerns.

Do Botanics products contain alcohol?

Yes some of our products do contain alcohol and these are listed below. The Radiant Youth and Hydration Burst ranges don’t include any products that contain alcohol.

All Bright

  • Hydrating Day Cream
  • Cleansing Toner


  • Softening Cleanser
  • Hydrating Day Cream
  • Hydrating Eye Cream
  • Organic Rosewater Toning Spritz

Shine Away

  • Cleansing Toner – US & ROW only
  • Mattifying Day Cream SPF15 – US & ROW only
  • Invigorating Face Scrub – US & ROW only

Triple Age Renewal

Soothing Facial Oil – US only

Do Botanics use any toxic ingredients?

All raw ingredients are approved for cosmetics use and all products have been assessed by safety experts to ensure they’re safe and suitable for their intended application.

Are Botanics products non comedogenic?

We haven’t currently conducted testing to certify Botanics products are non-comedogenic.

Is Botanics gluten free?

We haven’t currently conducted testing to certify Botanics products can be classed as gluten-free.

Does Botanics use preservatives in any of its products?

At Botanics we use preservatives in our products where necessary for the safety of the product. These preservatives ensure the product quality that our customers expect. Preservatives are used in beauty products to ensure products are safe.

Do any Botanics products contain parabens?

No, all Botanics products are formulated without parabens, however Botanics does use other proven, effective preservation systems to ensure product preservation and efficacy.

Preservatives are essential in safeguarding the quality and safety of cosmetic products. Without them, bacteria, "germs" and other harmful organisms could develop in products leading to product deterioration and serious safety issues. Without preservatives, many cosmetic products would quickly deteriorate or spoil after opening and would be unsafe for our customers while they are being used.

Do Botanics products contain palm oil? If so where is it sourced from?

We do not use palm oil as an ingredient in any of our formulations, however our products may contain ingredients that are derived from palm oil.

Botanics is proud to use only certified sustainable palm oil ingredients that meet the environmental and social criteria set by the Round Table on Sustainable Palm Oil (RSPO) with the target to increasingly move to physical Supply Chain Certified Sustainable Palm Oil (SCCSPO) in the future.

Are there any silicone ingredients in the Botanics products?

We use silicones in a few of our products as they are used to improve the feel, appearance and performance of skincare products.

Is petroleum used in any of the Botanics products?

No. Botanics products have been formulated without mineral and oil derivatives, instead we use suitable alternative ingredients.

Do Botanics products contain synthetic fragrances?

Yes, some products in the range contain synthetic fragrance at very low levels. The Organic range uses an essential oil blend made of a blend of lemon, bergamot and geranium essential oils. Products in the range that are completely fragrance free are:

All Bright
• Cleansing Facial Wipes
• Soothing Eye Make-up Remover
• Refreshing Eye Roll-on
• Cleansing Toner
• Micellar Cleansing Solution
• Rosewater Toning Spritz
• Hydrating Eye Cream
• Super Balm
Shine Away
• Ionic Clay Mask
• Cleansing Toner

Hydration Burst
• 3-in-1 Micellar Cleanser
Radiant Youth
• Refining Microdermabrasion Polish
Triple Age Renewal
• Eye Correction Serum

Is Botanics cruelty free?

No animal testing is undertaken by Walgreens Boots Alliance. At Botanics, we don’t conduct animal testing on our products, nor do we commission animal testing on our products or on ingredients used in our products.

Are Botanics products suitable for vegetarians and vegans to use?

All Botanics products are suitable for Vegetarians. However 4 of our Organic products contain Beeswax and are therefore not suitable for Vegans.

• Organic Hydrating Eye Cream
• Organic Cleansing Balm
• Organic Super Balm
• Organic Day Cream


Our All Bright Cleansing Toner 250ml is also not suitable for Vegans.

Are Botanics product sold in China?

No. At Botanics we’re proud to stand against animal testing and until China changes its stance on this for imported cosmetic and beauty products we will not launch Botanics in China.

Are Botanics products dermatologically* tested?

Yes, all products are dermatologically tested.

*Dermatologically tested means that the products have been tested on human skin

Are Botanics All Bright wipes Biodegradable?

Yes our All Bright wipes are made with biodegradable fibres, but should not ever be flushed.

Is the packaging for Botanics All Bright Face Wipes recyclable?

At the moment Wipes packaging isn’t recyclable in the UK but we are looking into a way to help overcome this.

Why doesn’t Botanics offer a family of products for sensitive skin that isn’t dry?

Unfortunately there are no guarantees that products within our range will be suitable for everyone. However, it’s dry or dehydrated skin that can most often feel sensitive. That’s why we’ve formulated our Hydration Burst to particularly soothe, dry and dehydrated sensitive skin. The formula of the range is extremely light weight so it can also be used on normal or oil skin types.

Are Botanics products safe to use in pregnancy?

All Botanics products have been tested and assessed to ensure that they are safe for their intended use, however we have not carried out any testing on pregnant women. If you have any specific questions we would recommend that you speak to your midwife or GP.

Are the containers 100% recyclable?

Where possible, we use fully recyclable packaging that has been sustainably sourced. We also use an average of 25% post-consumer recycled materials in our packaging.